Hotel Route-Inn Higashihiroshima Saijo Ekimae

All route inn hotels have been good. Clean and decent value.

Restaurant was closed for private event. Not as accommodating as the staff at other RI locations

Location, great breakfast, spacious bath, free parking

location and the helpful assistance (quick response to message on booking.com)

breakfast

Relaxing Onsen, Delicious Breakfast, Ideal Location, Extremely Friendly Staff, and Adequately Large Room.

Exceptional Customer Service! Exceptional Breakfast! Exceptional Hotel. Nothing to dislike.

Nice hotel near JR station. Free car park. Town as other towns in the area are a bit quiet.

2 minutes from Saijo Station

I reallly wanted a non-smoking room but unfortunately they were sold out. The whole floor smelled like smoke! Please make the whole hotel a non-smoking hotel.

nice location close to the train station; bed and bathroom were quite OK (I am getting used to mini JP bathrooms); Breakfast was very nice; staff was very kind in storing our luggage. Staff was very kind in allowing me to change out of my wet clothing into dry ones from my suitcase!

airco in the room did not work; I tried to buy some beverages for the night where I had no coins. It was not possible to pay for some coins with my credit cards.

The staff is amazing! Very polite, accommodating and hard-working. I was initially booked into a "smoking" room, but upon request, I was changed to a non-smoking one. Loved the place, and the city. 3 minutes walk from Saijo-eki (train station) which you can get to from Hiroshima airport really easily.

N/A. I got more value than what I expected.

Convenient for travellers by train and cars. Service was quick and easy.

The free parking is actually extremely narrow and we drove Yaris and couldn’t manage to squeeze in. Multiple cars also gave up and went for the paid parking instead.

Good location and clean

I found one extra sock at my room when I return to hotel second day

This hotel is across the street and a little bit further from Saijo Station. It is very convenient for local train travel. The staff was friendly and the room was adequate. It is more of a business hotel so it doesn't have a lot of luxuries.

The bathroom was a bit small for me, but it was OK. The bed was pushed up against the wall with the window so the curtains were not easy to open or close. The pillow for the bed was quite solid and not very comfortable. I suggest asking for a softer pillow from the front desk.

The room was very clean and comfortable, equipped with everything one needs.Breakfast had with a good choice. Staff super helpful although spoke very little english.Nice hot public bath at the ground floor.

The staff spoke almost no english. The room was a bit small (although absolutely reasonable).

Close to the train station.Clean and comfortable.Service is great.

Located right by the train station so a good location to stay a night or two if passing through. Clean and basic hotel. Public bath was a nice bonus.

Wifi was a bit spotty at times

+location +price+cleanliness+breakfast

The hotel is within 7 minutes to the train station. There are various shops and mall around it. Staff behaviour is good.

1. There were almost no choice of food for vegan or veg food. Breakfast is available but total concentration was on non veg food. 2. Pillows were very hard quality.

nice hot spring at the hotel, good breakfast, kind staff

it was ok, until they charged me TWICE!

please give me my money back, you charged me 2 times! i contacted booking and i hope the situation will solve, this is not ok at all

The onsen was nice, laundromat was cheap and easy to access while bathing. Location is very close to Saijo Station and it has free parking. Strong heater.

Small room, hard bed and pillows, tiny bathroom, no pleasing lights. Was told I'd have to pay extra, beyond my prepayment from days earlier, because I didn't have proof of at least three Covid vaccinations. There was NOTHING mentioned about this on the Booking site, nor did anyone from booking respond to my inquiry regarding the matter. The staff basically wound up blaming the situation on "limited English ability" because she just didn't want to deal with the situation. No attempt at catering to me as a valued customer was made, but instead they cared more about their "set in stone" policies and procedures and were genuinely going to try forcing me to pay about 2200 yen extra, despite my prepared, guaranteed price though booking. My girlfriend was able to produce vaccine status to keep us from having to pay, but it was lucky she had the info, as well as ridiculous that neither they nor Booking did anything to help us with the situation. I would've never been treated like this at Hilton or even Green Morris Hotel. I will never stay there again.

Good location close to Saijyo station and restaurants.Receptionist helped me to book and cancel taxi quickly.

It is better to have English sign for foreigners in restaurant. For example, トレイ返却 can be written with something like "Tray return"